Frequently Asked Questions

Send us the origin, destination, cargo dimensions, weight and preferred transit time through the contact form. Most quotes are returned the same business day, itemised with freight, duties estimate and handling.

Air freight typically takes 2–7 days door-to-door, sea freight 18–38 days depending on the lane and sailing schedule, and U.S. domestic road freight 2–9 days. Your quote always states a transit range, not just a hopeful number.

Yes. Our licensed brokerage team manages HTS classification, duty calculation, ISF filing, documentation and inspection coordination in the United States and through vetted partners at destination.

We arrange worldwide shipping solutions across Europe, Asia, Australia and Oceania, North America and South America. Coverage on a specific lane is confirmed in writing with your quotation.

Every shipment receives a unique BlueWave reference. Enter that reference on the Track Shipment page to see status, scans and the estimated arrival.

Cargo insurance is available on every lane and quoted per shipment value in U.S. dollars. We strongly recommend it for high-value goods and can advise on adequate cover.

Prohibited and controlled goods vary by destination. Common exclusions include undeclared hazardous materials, certain batteries, live animals without a licensed handler and counterfeit goods. Send us your commodity and we will confirm what documentation is required.

Absolutely. We regularly ship first orders for e-commerce sellers and scale into consolidated or full-container programs as volumes grow.

A commercial invoice, packing list, bill of lading or airway bill and, where applicable, a certificate of origin and import permits. Regulated goods may need product certificates. We send a tailored checklist with every quote.

Duties and taxes are payable by the importer of record. We calculate and show estimated duties in your quote, and can arrange payment on your behalf where agreed in writing.

In most cases, yes. We lodge declarations ahead of arrival wherever the destination allows pre-clearance, which can meaningfully reduce terminal time.

Status updates appear at each milestone scan: cargo received, departure, transshipment, arrival, customs and delivery. Transit legs without scans show the last confirmed event and the next expected one.

Yes, if the receiver is named on the booking or you authorize an alternative in writing. Proof of delivery is captured and shared with you.

Carrier liability is limited by convention and is not the same as insurance. We recommend all-risk cargo insurance for high-value or fragile goods and can quote it against your declared value.

Photograph the packaging and contents before moving anything, note the damage on the delivery receipt and contact us within 24 hours. We will open a claim with the carrier or insurer and manage the file for you.